LP1 Life and Pensions Customer Operations
The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

LP1 Life and Pensions Customer Operations

Price: £69.00 + VAT
Access Duration: 6 months

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Overview

The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

The exam itself is a 90-minute computer-based multiple-choice exam. There are an initial 15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study). It can be taken at test centres throughout the country. As the exam is computer-based, you can sit it on a date of your choosing throughout the year providing more flexibility to accommodate your studies.

The nominal pass mark is 70% and as this is a computer-based test rather than a written test it is unlikely that there will be much deviation from this unless a question is subsequently found to be invalid. So, in terms of the mark needed to pass, you are looking at a minimum of 35/50.

Forms part of

The Certificate in Financial Planning

Credits awarded

15

Exam length

90 minutes

Exam type

Multiple choice

Exam content

15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study)

Pass mark

In the region of 70%

Learning outcome 1

Understand the life and pensions customer

Learning outcome 2

Understand the key functions within life and pensions customer operations

Learning outcome 3

Understand the importance of clear and accurate information in attracting and selling to customers

Learning outcome 4  

Apply appropriate customer services principles, processes and techniques to customer communications

Learning outcome 5

Understand the difference between advice, guidance and information in a customer communication context

Learning outcome 6

Understand the importance of recording, managing and responding to customer feedback

Learning outcome 7

Understand the characteristics of effective teams

Programme Details

  • CPD awarded
  • Exam guidance on your chosen programme
  • Structured, weekly learning
  • Downloadable workbooks for offline learning
  • End of module exam with instant feedback
  • Freedom to revisit content at any time
  • Freedom to re-sit exams multiple times
  • Flexible to suit your learning needs
  • Tracks learning progress throughout
  • 24-hour access to our learning platform
  • Operates on every device with intuitive U.I

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