LP1 Life and Pensions Customer Operations
The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

LP1 Life and Pensions Customer Operations

Course Price: £69.00 + VAT

Access Duration: 6 months

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Overview

The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.

The exam itself is a 90-minute computer-based multiple-choice exam. There are an initial 15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study). It can be taken at test centres throughout the country. As the exam is computer-based, you can sit it on a date of your choosing throughout the year providing more flexibility to accommodate your studies.

The nominal pass mark is 70% and as this is a computer-based test rather than a written test it is unlikely that there will be much deviation from this unless a question is subsequently found to be invalid. So, in terms of the mark needed to pass, you are looking at a minimum of 35/50.

Forms part of

The Certificate in Financial Planning

Credits awarded

15

Exam length

90 minutes

Exam type

Multiple choice

Exam content

15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study)

Pass mark

In the region of 70%

Learning outcome 1

Understand the life and pensions customer

Learning outcome 2

Understand the key functions within life and pensions customer operations

Learning outcome 3

Understand the importance of clear and accurate information in attracting and selling to customers

Learning outcome 4  

Apply appropriate customer services principles, processes and techniques to customer communications

Learning outcome 5

Understand the difference between advice, guidance and information in a customer communication context

Learning outcome 6

Understand the importance of recording, managing and responding to customer feedback

Learning outcome 7

Understand the characteristics of effective teams

Digital study support

£69.00 + VAT

Structured weekly learning

Exam guides

Weekly workbooks / study guides

Interactive e-learning

Technical video content produced by our course tutors

Mini weekly exams to consolidate learning

Weekly ‘wash-up’ videos from our course tutors recorded in the classroom

Mock exams with instant feedback from a large bank of available questions

Freedom to revisit content at any time

Freedom to re-sit exams at any time

Flexible to suit your learning needs

Tracks learning throughout

Weekly accredited CPD awarded

24-hour access to our learning platform

Operates on any device with intuitive software


Blended study support

All the benefits of the Digital study support

Plus

A full day virtual classroom session with our expert training team*

*This one-day session is designed to get you in the best possible shape for your upcoming exam. We bring together all your digital learning whilst taking a deeper dive into how to excel in your exam. This virtual classroom session gives you the opportunity to discuss and explore areas of your study directly with our expert training team

Programme Details

  • CPD awarded
  • Exam guidance on your chosen programme
  • Structured, weekly learning
  • Downloadable workbooks for offline learning
  • End of module exam with instant feedback
  • Freedom to revisit content at any time
  • Freedom to re-sit exams multiple times
  • Flexible to suit your learning needs
  • Tracks learning progress throughout
  • 24-hour access to our learning platform
  • Operates on every device with intuitive U.I

Reasons to use Us

unlimited-access

Unlimited access 24-7

cpd-accredited

CPD accredited

white-label

Tutor support

exam-guides

Exam guides

structured-learning

Structured learning

exam-questions

6000+ Exam questions

model-answers

Model answer assignments

timed-testing

Timed testing

Why our Courses?

  • Our courses are CPD accredited
  • Structured weekly learning
  • You can run our exams multiple times
  • We cut to the core material saving you time